Refund & Dispute Policy

Last updated: 2026-05-08

This policy describes how FOLIOVIZ LLC handles refunds and payment disputes for paid subscriptions and purchases across folioviz.com, vidmatic.ai, cinematicrelaxation.com, and prezori.com.

1. Digital Services Only

We sell digital subscriptions and software services only. We do not ship physical goods, so traditional return policies do not apply. The terms below describe how refunds work for our digital offerings.

2. Refund Eligibility

Paid services are eligible for a refund if requested within 14 days of the purchase date and the service has been substantially unused. We determine substantial use in good faith based on usage data (for example, number of generations performed, exports created, or active days of use).

3. How to Request a Refund

To request a refund, email support@folioviz.com from the email address associated with your account and include:

  • Your order ID or Stripe receipt number.
  • The product or subscription in question.
  • A brief description of the reason for the request.

4. Processing Time

Approved refunds are processed within 5–10 business days via the original payment method through our payment processor, Stripe. Depending on your bank or card issuer, the funds may take additional time to appear on your statement.

5. Disputes & Chargebacks

If you believe a charge is incorrect, please contact us at support@folioviz.com before initiating a chargeback. We review all disputes in good faith and most issues can be resolved quickly without involving your card issuer. Initiating a chargeback without first contacting us may delay resolution and may result in suspension of your account pending review.

6. Non-Refundable Items

The following are generally not refundable:

  • Domain registrations, DNS, or third-party fees passed through at cost.
  • Per-credit or per-generation consumption that has already been used.
  • Subscription periods after the 14-day window where usage has been substantial.
  • Charges made more than 60 days before the refund request.

7. Contact

Questions about a refund or dispute? Email support@folioviz.com.